Empowering Learning, Building Confidence and Achieving Excellence

Keep your customers coming back for more with this leading customer service qualification.

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Customer service can make or break a business. For many customers, the quality of service they receive is the deciding factor in whether they choose to return or recommend your organisation. That’s why it’s vital that every interaction creates a positive and lasting impression.

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This qualification is ideal for anyone preparing for a customer service role or for employees whose job already involves direct interaction with customers.

Learners will gain a solid understanding of how to deliver professional, confident, and effective customer service in any workplace or sector.

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Course Content

• The principles of customer service

• How customer needs and expectations are formed

• Interpersonal and communication skills

• Demonstrating appropriate and professional behaviour

• Responding effectively to problems and complaints

 

Course Duration

This qualification can be completed in just one day (approximately 6 hours), making it a convenient and engaging option for staff development.

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Assessment and Certification

Learners are assessed through an online multiple-choice e-assessment. Upon successful completion, delegates will receive a Highfield Level 2 Award in Customer Service (RQF) certificate.

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You can also choose our e-assessment option and allow your learners to Qualify at Home, supported by our expert tutors every step of the way.