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Highfield Level 2 Award in Conflict Management (RQF)


Conflict management aims to resolve disputes constructively and peacefully. It helps maintain positive relationships, improves communication, and leads to a more harmonious environment.


Course Duration

To complete this course delegates are expect to undertake 11 hours of learning.

Course Content

  • How communication can be used to solve problems and reduce the likelihood of conflict

  • Factors that influence human responses in conflict situations

  • How to assess and reduce risks in conflict situations

  • How to communicate effectively and de-escalate conflict in emotive situations

  • Good practice to follow after conflict situations

On-site or In-House courses

If your organisation has several employees wishing to train and qualify in Conflict Management then why not contemplate an onsite course.

At Paragon Training we are able to provide training at your premises, at a time and date to suit your requirements.

If your organisation requires a number of courses, we can offer you a competitive corporate rate discount. 

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